Mobile Wallet Terms of Use
IntroductionThese Terms of Use (“Terms”) govern your use of any eligible Credit Union debit card (“Card”)
when you add or keep your Card in a mobile wallet (“Wallet”) for use on any eligible device
(“Device”) that supports the use of the Wallet.
Please read these Terms carefully. If you add or activate your Card for use in a Wallet, it means
that you accept and agree to these Terms. In these Terms, "you" and "your" means each Credit
Union member who has been issued a Credit Union Card. "We", "us", and "our" mean Credit
Union.
Other Documents and Agreements
These Terms are in addition to, and supplement, all other agreements between Credit Union
and Member regarding Credit Union’s products and services. If there is any conflict or
inconsistency between these Terms and the other agreements, then these Terms will take
priority and govern with respect to the Wallet service.
You understand that your use of the Wallet will also be subject to agreements or terms of use
with the relevant Wallet Provider (“Wallet Provider”) and other third parties (such as your
wireless carrier and the websites and services of other third parties integrated with the Wallet).
Use of Cards in the Wallet
If you want to add a Card to a Wallet, you must follow the procedures adopted by the Wallet
provider, any instructions provided by us, and any further procedures the Wallet provider or we
adopt. You understand that we may not add a Card to a Wallet if we cannot verify the Card, if
your account is not in good standing, if we suspect that there may be fraud associated with your
Card or for any other reason we determine at our sole discretion. The Wallet allows you to make
purchases using your Card wherever that Wallet is accepted. Wallets may not be accepted at all
places where your Card is accepted.
Removal, Blocking, or Suspension of Card
We may not permit the addition of a Card to a Wallet, or we may remove, suspend or cancel
your access to a Wallet at any time, if we cannot verify the Card, if we suspect that there may
be fraud associated with the use of the Card, if your account is not in good standing, if
applicable laws change, or for any other reason we determine at our sole discretion.
You may suspend, delete or reactivate a Card from a Wallet by following the Wallet Provider’s
procedures for suspension, deletion or reactivation. In certain circumstances, your Card may be
suspended or removed from the Wallet by the Wallet Provider.
Maximum Dollar Limit
Payment networks, merchants or we may establish transaction limits from time to time in their or
our discretion. As a result, you may be unable to use a Wallet to complete a transaction that
exceeds these limits.
Applicable Fees
We do not charge you any fees for adding a Card to the Wallet. Please consult your Card
agreement for any applicable fees or other charges associated with your Card.
Your mobile service carrier or provider, Wallet Provider or other third parties may charge you
service fees in connection with your use of your Device or the Wallet.
Security
You must contact us immediately if your Card is lost or stolen, if your Device is lost or stolen, or
if your Card account is compromised. If you get a new Device, you must delete all your Card
and other personal information from your prior Device.
You are required to contact us immediately if there are errors or if you suspect fraud with your
Card. We will resolve any potential error or fraudulent purchase in accordance with the
applicable account agreement.
You agree to protect and keep confidential your Wallet Provider ID and passwords. If you share
these credentials with others, they may be able to access a Wallet and make purchases with
your Card or obtain your personal information.
Before using a Wallet, you should ensure that only your credentials are registered on your
Device as these will then be considered authorized to make transactions related to your Card. If
the credentials of another person are used to unlock your Device or make transactions, these
transactions will be deemed to be authorized by you.
You are prohibited from using a Wallet on a Device that you know or have reason to believe has
had its security or integrity compromised (e.g. where the Device has been "rooted" or had its
security mechanisms bypassed).
The Wallet Provider is responsible for the security of information provided to them or stored in
the Wallet
Liability for Loss
You are solely responsible for all account transactions made using your Card processed
through a Wallet. You are responsible for the completeness and accuracy of the account
information you enter into the Wallet. Only the individual member whose name is associated
with the Card should add the Card to a Wallet.
Privacy
You consent to the collection, use and disclosure of your personal information from time to time
as provided in our privacy policy, which is available on our website. We may share with or
receive from the Wallet Provider such information as may reasonably be necessary to
determine your eligibility for, enrollment in and use of a Wallet or its features you may select (for
example, your name and details such as Card number and expiry date).
The Wallet Provider may aggregate your information or make it anonymous for the purposes set
out in its privacy policy or terms of use. To help protect you and us from error and criminal
activities, we and The Wallet Provider may share information reasonably required for such
purposes as fraud detection and prevention (for example, informing the Wallet Provider if you
notify us of a lost or stolen Device).
Communications
You agree to receive communications from us, including emails to the email address or text
message to the mobile number you have provided in connection with your Card account. These
communications will relate to your use of your Card(s) in the Wallet. You agree to update your
contact information when it changes by contacting us. You may also contact us if you wish to
withdraw your consent to receive these communications but doing so may result in your inability
to continue to use your Card(s) in the Wallet.
No Warranty and Exclusion of Liability
For the purpose of this Section, “Credit Union” means Credit Union and its agents, contractors,
and service providers, and each of their respective subsidiaries. The provisions set out in this
section shall survive termination of these Terms.
The Wallet service is provided by the Wallet Provider, and Credit Union is not responsible for its
use or function. You acknowledge and agree that Credit Union makes no representations,
warranties or conditions relating to the Wallet of any kind, and in particular, Credit Union does
not warrant: (a) the operability or functionality of the Wallet or that the Wallet will be available to
complete a transaction; (b) that any particular merchant will be a participating merchant at which
payments with the Wallet are available; (c) that the Wallet will meet your requirements or that
the operation of the Wallet will be uninterrupted or error-free; and (d) the availability or
operability of the wireless networks of any Device.
Credit Union will have no liability whatever in relation to the Wallet, including without limitation in
relation to the sale, distribution or use thereof, or the performance or non-performance of the
Wallet, or any loss, injury or inconvenience you suffer. You may want to consider keeping your
physical Card with you to use in the event you cannot make Wallet transactions.
Changes to the Terms of Use
We may change these Terms, or the agreements associated with the use of your Card with the
Wallet. You agree to any changes to these Terms or agreement(s) associated with the use of
your Card or account by your continued use of your Card with the Wallet. If you do not accept
the revised Terms or agreement(s), you must delete your Card from the Wallet.
Contacting Us
You may contact us about anything concerning your Card or these Terms by calling the phone
number found on our website.
If you have any questions or complaints about the Wallet, or disputes with the Wallet Provider,
you should contact the Wallet provider.
